Shipping and Returns Policy

SHIPPING COURIERS:

Fed Ex, DHL International, Hermes, UPS, DPD and local postal services

Some locations may experience deliveries of up to 4 weeks.

 

Our products are made to order for each customer.

(Exclusively, we do not usually stock products. All products are handmade specifically for each customer)

Normally, items need 1 to 2 weeks for production and outbound shipping.

Arrival times vary depending on the destination.

 

RETURN POLICY:

ALL SALES FROM THE OUTLET ARE FINAL.

ALL PRODUCTS MADE IN ITALY ARE FULLY RETURNABLE OR EXCHANGED AT NO COST. 

For assistance contact: services@originalfbb.com 

Our return policy lasts for 31 days from the date of arrival. If 31 days has passed after the arrival of your purchase your item is not eligible for refund or return.

 

ELIGIBILITY: To be eligible for a return, your item must be unused and in the same condition it was received.  

INITIATE: To initiate a return, please contact us at services@originalfbb.com

If your return is approved, a credit will be automatically applied to your original method of payment. Please be informed of your bank deposit schedules.
(Shipping costs are non-refundable.)

Please consider using tracking number and added shipping insurance.

We will not have documentation of your shipments arrival without a tracking number.

DAMAGE: (Only size inconsistencies or damage will be considered.)

Detailed size chart tables are provided with each product description.

If an incorrectly sized product needs to be exchanged, we will replace the item.

The customer will be responsible for the return shipping fee. 

If our factory is responsible for shipping an incorrect size or damaged item; the item will be replaced and shipped at our expense.

(A photo of the damaged item prior to Return Approval is mandatory.)

Please contact us for further assistance.

services@originalfbb.com